Terms of Sale

All orders submitted to ChromVale Scientific constitute an offer by the Customer to purchase the products identified in the order and are subject to acceptance by ChromVale.

Receipt of an order, payment, or an automated “order received” acknowledgement confirms only that ChromVale has received the order and does not constitute acceptance. An order will be considered accepted only when ChromVale sends an explicit order-acceptance confirmation or ships the applicable products, whichever occurs first.

ChromVale reserves the right, before acceptance, to decline or cancel an order, request additional information, correct obvious pricing or product-information errors, or confirm product availability, specifications, documentation requirements, shipping arrangements, or other order details.

If ChromVale is unable to accept an order after payment has been received, the Customer will be notified and any amount paid for the affected item will be refunded or credited, as applicable.

Changes requested by the Customer after an order has been accepted are subject to ChromVale’s approval and may result in changes to pricing, availability, lead time, shipping charges, or other order terms.

For special-order, custom, or manufacturer-procured products, cancellation or modification may not be available once procurement, production, or supplier processing has begun.

Quotations issued by ChromVale are provided for the specific Customer, products, quantities, and delivery requirements identified in the quotation. Unless otherwise stated in writing, quotations are valid for thirty (30) days from the date of issue and are subject to product availability and final order acceptance by ChromVale.

Volume pricing, promotional pricing, and other special pricing may be available for qualifying orders and must be confirmed through a written quotation. Volume pricing shown on the Website is indicative only and does not constitute a binding offer until confirmed by ChromVale in writing.

Quoted prices are exclusive of applicable taxes, shipping, duties, customs charges, and other fees unless expressly stated otherwise in the quotation.

A quotation does not reserve inventory or guarantee product availability. Prices, lead times, and availability may change after the quotation expires.

If a purchase order or other Customer document contains terms that conflict with the quotation or these Terms, the quotation and these Terms will govern unless ChromVale expressly agrees otherwise in writing.

Quotations are non-transferable and may only be used by the Customer to whom they were issued.

Once an order has been accepted by ChromVale, any request to cancel or modify the order is subject to ChromVale’s written approval.

Requests to change product specifications, quantities, shipping details, or other order information should be submitted as soon as possible. ChromVale will make reasonable efforts to accommodate requested changes but cannot guarantee that changes can be made after processing, procurement, packing, or shipment has begun.

Special-order, non-stock, custom-configured, or manufacturer-procured products may be non-cancellable and non-returnable once the order has been accepted or procurement has commenced.

If ChromVale agrees to a cancellation or modification after costs have already been incurred, the Customer may be responsible for reasonable non-recoverable costs, supplier charges, shipping expenses, or other expenses resulting from the requested change.

ChromVale may cancel or modify an order before shipment if a product becomes unavailable, pricing or product information contains a material error, payment cannot be completed, or fulfillment is not reasonably possible. In such cases, any amount paid for the affected product will be refunded or credited, as applicable.

Unless otherwise stated in writing, all prices quoted or displayed by ChromVale Scientific are in Canadian dollars (CAD) and exclude applicable taxes, shipping charges, customs-related charges, special handling fees, and other charges that may apply to the order.

Applicable GST, HST, PST, QST, or other taxes will be charged as required by law based on the nature of the transaction and the applicable delivery or billing location.

Prices shown on ChromVale’s website are subject to change without notice before an order is accepted. Unless otherwise stated in writing, a quotation is valid for thirty (30) days from its date of issue. Prices stated in an accepted written quotation will remain valid for the period specified in that quotation.

The Customer is responsible for reviewing all pricing, quantities, specifications, taxes, shipping charges, and other order details before submitting or approving an order.

In the event of an obvious pricing, calculation, product, or system error, ChromVale may correct the error before accepting the order. If payment has already been received and the Customer does not agree to the corrected terms, ChromVale may cancel the affected item and refund the amount paid for that item.

Unless otherwise agreed in writing, payment is due in full before an order is processed or shipped.

Any credit terms, including Net 30 or other deferred payment arrangements, are subject to prior written approval by ChromVale and may be changed, suspended, or withdrawn at ChromVale’s discretion based on the Customer’s payment history, creditworthiness, or other reasonable commercial considerations.

Where credit terms have been approved, payment is due on the date stated on the applicable invoice. Unless otherwise agreed in writing, approved credit invoices are due within thirty (30) days from the invoice date.

Amounts due must be paid in full without deduction, set-off, counterclaim, or withholding, except where required by applicable law or expressly agreed by ChromVale in writing.

Any undisputed amount that remains unpaid after its due date may bear interest at a rate of 1.5% per month, equivalent to 18% per annum, calculated on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower.

If an undisputed invoice remains unpaid after its due date, ChromVale may suspend further shipments, cancel or hold unfulfilled orders, withdraw credit terms, or require advance payment or other satisfactory payment security before further orders are processed.

The Customer may also be responsible for reasonable and documented costs actually incurred by ChromVale in collecting overdue amounts, including reasonable legal or collection costs, to the extent permitted by applicable law.

Any bank charges, payment-processing charges, currency-conversion costs, wire-transfer fees, or similar charges imposed by the Customer’s financial institution or payment provider are the responsibility of the Customer unless otherwise agreed in writing.

ChromVale Scientific will make reasonable efforts to process and ship accepted orders within the estimated timeframes communicated to the Customer. Any shipping, dispatch, or delivery date provided by ChromVale is an estimate unless expressly agreed in writing as a guaranteed delivery date.

Delivery times may be affected by product availability, supplier lead times, customs processing, carrier delays, weather, transportation disruptions, incorrect delivery information, or other circumstances outside ChromVale’s reasonable control.

Unless otherwise stated in writing, shipping charges, delivery methods, and any applicable special handling fees will be shown or communicated before shipment or included in the applicable quotation, invoice, checkout page, or order confirmation.

The Customer is responsible for providing a complete and accurate shipping address and for ensuring that an authorized person or appropriate receiving facility is available where required. ChromVale is not responsible for delays, losses, additional charges, or failed delivery resulting from incorrect or incomplete information supplied by the Customer.

Title and risk of loss are governed by the separate Title and Risk of Loss section of these Terms.

The Customer should inspect delivered packages promptly and report visible transportation damage, missing items, incorrect products, or significant packaging damage as soon as reasonably possible. ChromVale may request photographs of the outer packaging, shipping label, internal packaging, and affected product in order to investigate a shipping claim.

Where a shipment is confirmed as lost, materially damaged in transit, or delivered incorrectly due to an error attributable to ChromVale, ChromVale may, as appropriate, replace the affected product, reship the order, issue a credit, or provide a refund.

ChromVale is not responsible for delays or delivery failures caused by customs authorities, carriers, natural events, labour disruptions, government actions, transportation interruptions, or other events outside ChromVale’s reasonable control.

Any international shipment, if offered, may be subject to additional customs duties, import taxes, brokerage charges, documentation requirements, or other fees unless ChromVale expressly agrees in writing to include such charges in the sale price.

Unless otherwise agreed in writing, title to the products will not pass to the Customer until ChromVale has received payment in full for the applicable order.

Risk of loss or damage will pass to the Customer upon delivery of the products to the Customer’s designated destination or recipient.

ChromVale will use reasonable efforts to arrange shipment using an appropriate carrier and shipping method. Any loss, damage, shortage, or other shipping issue occurring before delivery will be handled in accordance with the Shipping and Delivery provisions of these Terms.

If delivery is delayed, refused, or unsuccessful due to an incorrect or incomplete address, failure to accept delivery, or another circumstance attributable to the Customer, any resulting storage, redelivery, return, or related costs may be charged to the Customer.

The Customer should inspect each shipment promptly after delivery and verify the quantity, product identity, packaging condition, and apparent physical condition of the products received.

Any visible shipping damage, missing items, incorrect products, quantity discrepancies, or other apparent delivery issues should be reported to ChromVale Scientific as soon as reasonably possible after delivery. For shipping-related claims, Customers are encouraged to notify ChromVale within two (2) business days so that carrier or transportation claims can be investigated promptly.

The Customer should retain the original shipping carton, packing materials, labels, and affected products until ChromVale confirms that they may be discarded. ChromVale may request photographs of the outer package, shipping label, internal packaging, product label, and affected product.

For chromatography columns and related analytical products, the Customer should also verify, where applicable, the product model, part number, dimensions, lot number, batch number, serial number, and other identifying information before use.

If an incorrect product or quantity has been supplied due to an error by ChromVale, ChromVale may arrange replacement, shipment of the missing item, return of the incorrect product, credit, or refund, as appropriate.

Visible transportation damage or packaging damage does not automatically establish that the product itself is defective. ChromVale may review the circumstances and supporting evidence before determining the appropriate remedy.

The Customer should not use, install, modify, contaminate, or dispose of a product that is the subject of a delivery-error or damage claim where doing so could reasonably interfere with inspection or investigation, unless required for safety reasons or otherwise authorized by ChromVale.

Failure to report an apparent shipping shortage, incorrect item, or visible transportation damage promptly may affect ChromVale’s ability to pursue a claim with the carrier or supplier, but does not limit any rights that cannot lawfully be excluded under applicable law.

Latent defects or technical performance concerns that could not reasonably have been identified through initial visual inspection will be handled separately under the applicable warranty, claims, and technical-investigation provisions of these Terms.

ChromVale Scientific will not be responsible for any delay, failure, interruption, or inability to perform an obligation under these Terms where the delay or failure results from circumstances beyond ChromVale’s reasonable control.

Such circumstances may include, without limitation, natural disasters, severe weather, fire, flood, epidemic or public-health emergency, war, terrorism, civil disturbance, labour disruption, transportation interruption, carrier failure, customs delay, government action, import or export restriction, supply-chain disruption, manufacturer or supplier delay, shortage of materials, utility failure, communications outage, or other events outside ChromVale’s reasonable control.

Where such an event occurs, ChromVale may delay performance, suspend shipment, extend an estimated delivery date, substitute a reasonable shipping arrangement, or cancel the affected portion of an order where performance has become commercially impracticable or unavailable.

If ChromVale cancels an affected unfulfilled order because of such circumstances, any amount paid for products that will not be supplied will be refunded or credited, as applicable.

Returns are subject to prior authorization by ChromVale Scientific. Customers should contact ChromVale before returning any product and provide the applicable order number, product information, reason for return, and any other information reasonably required to evaluate the request.

Where a return is approved, ChromVale may issue return instructions or a Return Merchandise Authorization (RMA) number. Products returned without prior authorization may be refused or returned to the Customer.

Return eligibility and any applicable return period are determined for the specific product and order. Unless otherwise confirmed in writing, no universal return period applies. Products considered for return must generally be unused, unopened, undamaged, in their original packaging, and in resalable condition.

For chromatography columns and other analytical consumables, products that have been opened, installed, connected to an instrument, exposed to solvents or samples, flushed, conditioned, contaminated, modified, or otherwise used are generally not eligible for return solely because of a change of mind, ordering error, or method incompatibility.

Special-order, custom, made-to-order, non-stock, specially procured, clearance, or final-sale products may be non-returnable once procurement, production, or supplier processing has begun.

If a Customer believes that a product is defective, damaged, incorrectly supplied, or materially different from the accepted order, the return will be handled under the applicable inspection, warranty, claims, and technical-investigation provisions of these Terms rather than as a standard discretionary return.

ChromVale may require supporting information before authorizing a technical return, including product model, part number, lot or serial number, photographs, chromatograms, pressure information, method conditions, mobile-phase composition, instrument configuration, sample details, or other information reasonably relevant to the reported issue.

Unless the return results from an error by ChromVale, verified product defect, incorrect shipment, or other circumstance for which ChromVale accepts responsibility, the Customer is responsible for return shipping costs and for packaging the product securely to prevent damage during return transportation.

Original shipping charges are generally non-refundable unless otherwise agreed in writing or unless the return results from an error attributable to ChromVale.

Approved returns must be shipped within the period stated in the return authorization. ChromVale may refuse a return if the product is received outside the authorized return period, is materially different from the condition described by the Customer, or is damaged because of inadequate return packaging.

Refunds, credits, replacements, or other remedies for approved returns will be determined in accordance with the circumstances of the return and the applicable provisions of these Terms.

Nothing in this section limits any return, refund, or other rights that cannot lawfully be excluded or restricted under applicable law.

Products that have been used, installed, connected to an instrument, exposed to solvents, samples, chemicals, biological materials, or other substances must not be returned to ChromVale without prior written authorization.

Before any used product is returned for inspection, technical investigation, warranty evaluation, or other approved purpose, the Customer must disclose the materials and substances to which the product has been exposed and, where applicable, confirm that the product has been cleaned, flushed, decontaminated, and packaged in a condition reasonably safe for handling and transportation.

ChromVale may require additional information, safety documentation, or written confirmation regarding the condition and prior use of the product before authorizing a return.

ChromVale may refuse, quarantine, or arrange for the disposal or return of any product that presents an actual or suspected health, chemical, biological, environmental, or transportation hazard, or that has been returned without the required authorization or safety information.

The Customer is responsible for reasonable costs arising from inadequate cleaning, unsafe packaging, undisclosed contamination, hazardous-material handling, or other safety issues attributable to the returned product, except to the extent caused by ChromVale.

Authorization to return a used product does not constitute acceptance of a warranty claim or confirmation that the product is defective. Any warranty or technical claim will be evaluated separately in accordance with these Terms.

ChromVale Scientific warrants that, at the time of delivery, products supplied by ChromVale will materially conform to the applicable product description and any express written specifications identified in the accepted order, quotation, or order confirmation.

Where a manufacturer provides an applicable product warranty, ChromVale may assist the Customer in obtaining the benefit of that warranty and may require compliance with the manufacturer’s warranty procedures, documentation requirements, inspection process, or technical evaluation.

Unless expressly stated otherwise in writing, ChromVale does not provide any warranty that a product will achieve a particular analytical result, separation, resolution, retention time, efficiency, pressure profile, sensitivity, recovery, lifetime, or suitability for a specific method or application.

A product will not be considered defective solely because its analytical performance differs from a prior column, competing product, reference chromatogram, published application, or Customer expectation where the product otherwise conforms to its applicable specifications.

Warranty coverage does not apply to damage, degradation, contamination, or performance issues resulting from improper installation, misuse, incompatible solvents or samples, operation outside stated specifications, excessive pressure, improper storage, inadequate sample preparation, instrument malfunction, unauthorized modification, normal wear, or other conditions outside ChromVale’s reasonable control.

For chromatography columns and other consumable analytical products, product lifetime may depend significantly on the sample matrix, method conditions, mobile phase, pressure, temperature, handling, cleaning practices, and instrument condition. Accordingly, ChromVale does not warrant any minimum service life or injection count unless expressly stated in writing.

The Customer must notify ChromVale within a reasonable period after discovering a suspected defect and must provide sufficient information to permit investigation, including, where applicable, the product part number, lot number, serial number, order details, photographs, chromatograms, method conditions, system pressure, mobile-phase composition, sample information, and relevant handling history.

ChromVale may require the affected product to be returned for inspection or may consult the manufacturer or supplier before determining whether a warranty claim is valid.

If a product is confirmed to have a covered defect, the applicable remedy will be determined in accordance with the Exclusive Remedies section of these Terms and may include replacement, credit, or refund, as appropriate.

Except for warranties expressly provided in writing by ChromVale and to the maximum extent permitted by applicable law, no other express or implied warranty is created by product descriptions, technical assistance, manufacturer data, sample chromatograms, recommendations, or other communications.

Nothing in this section excludes or limits any warranty or other right that cannot lawfully be excluded or limited under applicable law.

If a Customer believes that a product is defective, damaged, incorrectly supplied, or not performing as expected, the Customer should notify ChromVale Scientific promptly and provide sufficient information to allow the issue to be evaluated.

ChromVale may request information reasonably relevant to the claim, including the order number, product name, part number, lot number, serial number, photographs, chromatograms, system pressure, instrument configuration, method conditions, mobile-phase composition, sample information, operating history, storage conditions, installation details, and any troubleshooting already performed.

For chromatography products, ChromVale may also request information relating to column conditioning, flushing, solvent transitions, guard-column use, sample preparation, injection history, pressure changes, peak shape, retention behaviour, and other technical factors that may help distinguish a product issue from a method, instrument, sample, or handling issue.

The Customer agrees to cooperate reasonably with the investigation and, where requested, to preserve the affected product, packaging, labels, and relevant records until the claim has been reviewed.

ChromVale may consult the applicable manufacturer, supplier, carrier, or technical representative and may provide relevant non-confidential claim information to those parties for the purpose of investigating the issue.

Where necessary, ChromVale may require the affected product to be returned for inspection before determining whether a defect or other covered issue exists. Return instructions must be followed to avoid contamination, damage, or loss during transportation.

The submission of a claim does not by itself establish that the product is defective or that ChromVale is responsible for the reported issue. Claims will be evaluated based on the available evidence, product specifications, applicable documentation, operating conditions, and other relevant circumstances.

ChromVale may decline a claim where the available evidence indicates that the issue resulted from misuse, contamination, incompatible conditions, improper installation, operation outside stated specifications, instrument malfunction, sample-related effects, unauthorized modification, inadequate storage, normal wear, or other causes outside ChromVale’s reasonable control.

If a claim is confirmed, the applicable remedy will be determined under the Exclusive Remedies section of these Terms.

ChromVale will make reasonable efforts to investigate claims in a timely manner, but the time required may vary depending on the complexity of the issue, the availability of technical information, the need for manufacturer review, and whether the product must be returned for inspection.

If ChromVale Scientific confirms that a product is defective, materially non-conforming, incorrectly supplied, or otherwise subject to an accepted claim under these Terms, ChromVale may provide one or more of the following remedies, as appropriate to the circumstances:

• replacement of the affected product;
• repair, where reasonably applicable;
• shipment of a missing or correct item;
• account credit;
• refund of the amount paid for the affected product; or
• another remedy expressly agreed in writing between ChromVale and the Customer.

Unless otherwise required by applicable law or expressly agreed in writing, the remedies stated above are intended to be the Customer’s primary remedies for verified product, order, or delivery issues.

ChromVale may determine the appropriate remedy after reviewing the nature of the issue, product condition, supporting evidence, availability of replacement inventory, manufacturer findings, and other relevant circumstances.

Where replacement is selected as the remedy, ChromVale may require the affected product to be returned before or after the replacement is shipped, depending on the circumstances.

Where a refund or credit is issued for an affected product, the amount will generally be limited to the purchase price actually paid for that product, together with any shipping or other charges that ChromVale determines should reasonably be refunded in connection with the accepted claim.

ChromVale is not obligated to reimburse costs incurred by the Customer without prior written authorization, including third-party testing, laboratory labour, method redevelopment, instrument time, sample replacement, expedited shipping arranged independently by the Customer, or other related expenses.

Where an issue can reasonably be resolved by replacement, credit, refund, or another remedy offered by ChromVale, the Customer agrees to provide ChromVale a reasonable opportunity to implement that remedy before incurring additional avoidable costs.

A replacement product does not restart or extend any applicable warranty period unless expressly stated otherwise in writing.

The remedies provided under this section are subject to the Limitation of Liability section and do not limit any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

ChromVale Scientific will make reasonable efforts to ensure that product names, part numbers, stationary phases, particle sizes, column dimensions, specifications, and other product information shown on our website, quotations, invoices, order confirmations, and related sales materials are accurate.

Product descriptions and specifications are provided for product identification and selection purposes and may be based in whole or in part on information supplied by the manufacturer.

The Customer is responsible for reviewing the applicable product specifications before ordering and for confirming that the selected product corresponds to the Customer’s intended application, instrument configuration, and method requirements.

Minor changes in packaging, labeling, appearance, non-critical dimensions, manufacturing details, or other characteristics may occur without prior notice where such changes do not materially alter the identified product or its intended function.

Where a manufacturer revises a product specification, packaging format, labeling, or technical information, ChromVale may supply the current manufacturer version provided that the product remains materially consistent with the product ordered.

If a product delivered by ChromVale materially differs from the product description or specification stated in the applicable accepted order or quotation, the Customer should notify ChromVale promptly and provide the order number, product identification, and relevant supporting information.

Nothing in this section constitutes a guarantee of any specific chromatographic result, separation performance, retention time, resolution, efficiency, pressure, lifetime, or suitability for a particular analytical method unless such performance has been expressly warranted by ChromVale in writing.

ChromVale Scientific may provide product-selection assistance based on application information, analytical requirements, instrument details, method conditions, sample information, or other information provided by the Customer.

Where appropriate, ChromVale may consult product manufacturers or technical suppliers and may relay manufacturer recommendations, compatibility information, or suggested product options to the Customer.

Any product-selection assistance is intended to help identify products that may be appropriate for further evaluation. Unless expressly agreed by ChromVale in writing as a specific performance warranty, such assistance does not constitute a guarantee that a particular product will achieve any specific chromatographic result, separation, retention time, resolution, efficiency, pressure, lifetime, recovery, sensitivity, or other analytical outcome.

The Customer is responsible for providing complete and accurate application information and for evaluating and validating the selected product under the Customer’s actual sample, method, instrument, mobile-phase, temperature, pressure, and operating conditions before relying on the product for routine or critical use.

ChromVale is not responsible for selection issues arising from incomplete, inaccurate, or omitted information supplied by the Customer, or from changes to the Customer’s method, sample, instrument configuration, or operating conditions after a recommendation has been made.

Where ChromVale identifies a product based on manufacturer or third-party technical guidance, such guidance will be treated as technical assistance for evaluation and not as an independent performance guarantee by ChromVale unless expressly stated otherwise in writing.

If the Customer requires a guaranteed specification, equivalency, or performance result for a particular application, that requirement must be expressly identified and accepted by ChromVale in writing before the order is placed.

The Customer is responsible for reviewing the product specifications and determining whether a product is compatible with the Customer’s intended analytical method, instrument, sample type, operating conditions, and laboratory procedures.

For chromatography columns and related analytical products, the Customer is responsible for confirming, as applicable, compatibility with instrument fittings and connections, column dimensions, particle size, stationary phase chemistry, pressure limits, temperature limits, pH range, mobile-phase composition, solvent compatibility, sample matrix, flow rate, and other relevant method conditions.

The Customer is responsible for properly installing, handling, conditioning, flushing, storing, and operating products in accordance with applicable manufacturer instructions, technical guidance, and generally accepted laboratory practices.

ChromVale Scientific is not responsible for product damage, reduced performance, shortened product life, or analytical issues resulting from misuse, improper installation, contamination, incorrect storage, operation outside stated specifications, excessive pressure, incompatible solvents, unsuitable mobile phases, instrument malfunction, improper sample preparation, or other conditions outside ChromVale’s reasonable control.

Where the Customer modifies a recommended method, changes instrument configuration, uses a product outside its stated specifications, or applies the product to an application not previously disclosed to ChromVale, the Customer assumes responsibility for evaluating the suitability and consequences of such use.

The Customer should discontinue use and contact ChromVale promptly if a product shows unexpected physical damage, leakage, abnormal pressure behaviour, or other signs that may indicate a product or installation issue.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

ChromVale Scientific may provide manufacturer-issued or supplier-provided product documentation for applicable products or batches, including, where available, quality-control records, test reports, chromatograms, certificates, technical data sheets, operating guidance, lot information, serial-number information, or other supporting documentation.

The availability, format, scope, and level of detail of such documentation may vary by product, manufacturer, production batch, or supplier. Unless expressly stated otherwise in writing, ChromVale does not guarantee that every product will include a certificate of analysis, individual test report, chromatogram, or other specific document.

Where particular documentation is important to the Customer’s purchasing decision, regulatory process, internal quality system, or method validation, the Customer should identify the required documentation before placing the order.

If ChromVale expressly confirms in a quotation, order confirmation, or other written communication that specific documentation is included with a product or order, ChromVale will make reasonable efforts to provide that documentation in the form available from the applicable manufacturer or supplier.

Product documentation may contain information generated by the manufacturer or other third parties. ChromVale may review such documentation for product identification and traceability purposes but does not independently reproduce, re-test, or certify manufacturer-generated data unless expressly stated otherwise in writing.

For applicable chromatography products, ChromVale may use product identifiers such as part number, lot number, batch number, and serial number to support traceability between the physical product and available technical or quality-control documentation.

If requested documentation becomes unavailable, incomplete, or cannot be matched to the applicable product or batch, ChromVale will notify the Customer and, where appropriate, may provide available substitute documentation, offer another product, cancel an unshipped affected item, or provide another reasonable remedy depending on the circumstances.

Documentation supplied with or in relation to a product does not by itself constitute a guarantee of performance in the Customer’s specific analytical method, instrument, sample, or operating conditions.

ChromVale Scientific may provide product information, specifications, test data, application information, chromatograms, certificates, technical documents, compatibility information, or other materials that originate from product manufacturers, suppliers, testing organizations, or other third parties.

ChromVale may rely on such information when describing products, responding to technical inquiries, supporting product selection, or providing documentation to Customers.

Unless expressly stated otherwise in writing, manufacturer- or third-party-generated information is provided for reference and product-support purposes and is not independently created, verified, reproduced, or certified by ChromVale.

ChromVale will make reasonable efforts to relay such information accurately and without material alteration. However, manufacturers and suppliers may revise product specifications, testing methods, technical recommendations, documentation formats, or other information from time to time.

Where a Customer relies on manufacturer or third-party data for a regulated process, validated analytical method, internal quality system, critical application, or other purpose requiring independent verification, the Customer remains responsible for determining whether that information is sufficient and appropriate for its intended use.

References to a manufacturer, supplier, brand, test method, chromatogram, technical recommendation, or third-party document do not constitute an independent warranty by ChromVale regarding the accuracy, completeness, continued availability, or applicability of that information to the Customer’s specific circumstances.

If ChromVale becomes aware that material manufacturer or third-party information previously supplied to a Customer is inaccurate, outdated, or no longer applicable to the relevant product, ChromVale may provide corrected or updated information where reasonably available.

Nothing in this section limits any express product warranty or specific written commitment made by ChromVale in an accepted quotation, order confirmation, or other written agreement.

ChromVale Scientific provides chromatography products for use under a wide range of analytical methods, instruments, samples, and operating conditions. Actual product performance may vary depending on factors including method design, sample composition, instrument condition, mobile phase, flow rate, temperature, pressure, injection conditions, detector settings, column handling, and laboratory practices.

Any chromatograms, application data, efficiency values, selectivity information, retention data, pressure data, lifetime information, or other performance-related information provided by ChromVale or a manufacturer are intended to illustrate performance under the specific test conditions under which the data were generated.

Such information does not constitute a guarantee that the Customer will obtain identical or equivalent results under different laboratory, instrument, sample, or method conditions unless ChromVale expressly provides a specific written performance warranty for the applicable product and application.

The Customer is responsible for evaluating and validating the product under its own intended conditions before relying on the product for routine, critical, regulated, quantitative, or otherwise significant analytical work.

ChromVale does not guarantee any particular separation, resolution, retention time, peak shape, efficiency, sensitivity, recovery, reproducibility, pressure profile, column lifetime, or other analytical result unless expressly agreed in writing.

Comparisons with other manufacturers’ products, equivalent-product references, cross-references, or statements that a product is intended as an alternative to another product are provided for product-selection purposes and do not guarantee identical chemistry, selectivity, method performance, or analytical results.

If the Customer experiences an unexpected result or suspected performance issue, ChromVale may request relevant information such as chromatograms, method conditions, sample information, instrument configuration, system pressure, product identifiers, and handling history in order to evaluate the issue.

A difference between the Customer’s analytical result and a manufacturer example, reference chromatogram, prior column, or competing product does not by itself establish that the product is defective.

Products supplied by ChromVale Scientific are intended primarily for laboratory, analytical, research, educational, industrial, and other professional applications consistent with the applicable product specifications and manufacturer guidance.

Unless expressly identified otherwise in writing, ChromVale products are not represented as medical devices, diagnostic devices, therapeutic products, pharmaceuticals, or products intended for direct clinical diagnosis, treatment, or patient care.

The Customer is responsible for determining whether the intended use of a product is appropriate and lawful within the Customer’s laboratory, organization, industry, jurisdiction, and applicable quality or regulatory system.

Where products are used in regulated, validated, accredited, quality-controlled, or otherwise critical analytical environments, the Customer remains responsible for method validation, qualification, calibration, verification, documentation, regulatory compliance, internal approvals, and any other requirements applicable to the Customer’s use.

ChromVale does not assume responsibility for the Customer’s regulatory classification of a product, laboratory procedure, analytical method, finished product, report, certification, or downstream application unless expressly agreed in writing.

Products must be used only by appropriately trained personnel and in accordance with applicable laboratory safety procedures, equipment instructions, product specifications, and manufacturer guidance.

The Customer is responsible for appropriate handling, installation, storage, cleaning, disposal, and use of all products, including compliance with any applicable workplace, environmental, chemical, transportation, or waste-disposal requirements.

ChromVale does not authorize the use of any product in a manner that is unlawful, outside its stated specifications, or contrary to applicable manufacturer instructions.

Any technical assistance, documentation, or product-selection support provided by ChromVale is intended to support laboratory and analytical product evaluation and does not transfer responsibility for the Customer’s method validation, regulatory compliance, safety procedures, or professional judgment.

These Terms of Sale (“Terms”) apply to all products and related services sold or supplied by ChromVale Scientific Inc., operating as ChromVale Scientific (“ChromVale”, “we”, “us”, or “our”), including accepted quotations, purchase orders, invoices, order confirmations, and other sales transactions.

Inquiry-Only Website. Adding a product to the Quote Cart or submitting an availability, quotation, or contact form is a non-binding inquiry only. It is not an order, an acceptance by ChromVale, or an obligation to purchase. No payment is collected through the public website.

ChromVale will review requested configurations, documentation requirements, availability, delivery timing, and final pricing before offering an order for acceptance. A sales transaction is accepted by ChromVale only when ChromVale provides written order confirmation or otherwise expressly accepts the order in writing.

By submitting an order outside the public website, accepting a quotation, making payment against an invoice, or otherwise purchasing products from ChromVale, the customer (“Customer”, “you”, or “your”) agrees to be bound by these Terms.

Business-to-Business Sales Only. ChromVale supplies products only to laboratories, research organizations, educational institutions, government entities, businesses, and other commercial or professional organizations.

By placing an order, the Customer represents that the products are being purchased solely for business, institutional, laboratory, research, educational, governmental, or other professional purposes and not for personal, family, or household use.

ChromVale may request information reasonably necessary to verify the Customer’s organization or intended use and may decline or cancel an order that does not meet these requirements. Any payment received for a cancelled order will be refunded.

Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited under applicable law.

If ChromVale and the Customer enter into a separate written agreement that expressly conflicts with these Terms, the terms of that separate written agreement will prevail only to the extent of the conflict.

To the maximum extent permitted by applicable law, ChromVale Scientific’s total aggregate liability arising out of or relating to any product, order, quotation, sale, shipment, technical assistance, documentation, or other transaction will not exceed the amount actually paid by the Customer to ChromVale for the specific product or products giving rise to the claim.

To the maximum extent permitted by applicable law, ChromVale will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage arising from or relating to the purchase, possession, use, inability to use, performance, failure, delay, or replacement of any product.

Without limiting the foregoing, ChromVale will not be liable for losses relating to:

• loss or destruction of samples;
• loss of data or analytical results;
• repeat testing or reanalysis;
• laboratory downtime;
• instrument downtime;
• employee or contractor time;
• method redevelopment or revalidation;
• loss of production;
• project delays;
• loss of profits, revenue, contracts, business opportunities, or anticipated savings;
• third-party laboratory charges; or
• other consequential costs arising from the Customer’s analytical or laboratory activities.

The Customer acknowledges that chromatography columns and analytical consumables may be used in processes where the value of samples, instrument time, labour, data, projects, or downstream decisions may substantially exceed the purchase price of the product. The allocation of risk in these Terms reflects that difference.

ChromVale is not responsible for losses resulting from the Customer’s failure to maintain appropriate backups, reference materials, duplicate samples, validation procedures, quality-control practices, contingency plans, or other safeguards appropriate to the importance of the Customer’s analytical work.

Where ChromVale provides product-selection assistance, manufacturer information, technical documentation, application information, or other support, such assistance does not increase the applicable liability limit or create liability for the Customer’s independent method, validation, operational, regulatory, or business decisions.

Any limitation or exclusion in these Terms applies regardless of whether a claim is characterized as arising in contract, warranty, negligence, tort, strict liability, misrepresentation, or otherwise, to the extent such limitation is permitted by applicable law.

The limitations in this section do not apply to liability that cannot lawfully be excluded or limited under applicable law, and nothing in these Terms is intended to exclude liability where such exclusion would be prohibited by law.

If applicable law does not permit a particular exclusion or limitation stated in this section, that exclusion or limitation will apply only to the maximum extent permitted by law, and the remaining provisions will continue to apply.

If a Customer fails to pay any amount when due, breaches these Terms, provides materially inaccurate information, becomes insolvent, enters bankruptcy or similar proceedings, or otherwise creates a reasonable risk that payment or performance obligations will not be met, ChromVale may suspend or cancel any unfulfilled order, shipment, quotation, credit arrangement, or other obligation to that Customer.

ChromVale may require advance payment, additional payment security, or revised payment terms before continuing to process or fulfill an order where there are reasonable concerns regarding payment, creditworthiness, fraud, or compliance with these Terms.

Any suspension or cancellation under this section does not affect amounts already due or any rights and remedies that arose before the suspension or cancellation.

Where reasonably practicable, ChromVale will notify the Customer of the suspension or cancellation and the reason for it.

If an order is cancelled due to Customer default after ChromVale has incurred non-recoverable procurement, supplier, shipping, handling, or other fulfillment costs, the Customer may remain responsible for those reasonable costs to the extent permitted by applicable law.

The Customer may not assign, transfer, delegate, or otherwise dispose of any rights or obligations under an order, quotation, or these Terms without ChromVale’s prior written consent.

ChromVale may assign or transfer its rights and obligations under these Terms to an affiliated entity, successor, purchaser of substantially all of its business or assets, or another entity as part of a corporate reorganization, merger, acquisition, or sale of the business.

Any permitted assignment will not relieve the assigning party of obligations that arose before the effective date of the assignment unless otherwise agreed in writing.

These Terms and any dispute arising out of or relating to a transaction with ChromVale will be governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Unless otherwise required by applicable law or agreed in writing, the parties submit to the jurisdiction of the courts located in Ontario, Canada for disputes arising out of or relating to these Terms or the applicable transaction.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

A failure or delay by ChromVale to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

These Terms, together with the applicable quotation, order confirmation, invoice, product-specific warranty, Return & Refund Policy, Shipping Policy, and any other written agreement expressly incorporated into the transaction, constitute the applicable agreement between ChromVale and the Customer regarding the sale.

If there is a direct conflict between these Terms and a separately signed written agreement between ChromVale and the Customer, the separately signed agreement will prevail only to the extent of that conflict.

Section headings are provided for convenience only and do not affect the interpretation of these Terms.